Privacy Policy

1. Introduction

Profab Construction Pty Ltd (“we”, “us” or “our”) is committed to respecting your privacy and protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quotation or communicate with us about our commercial concrete services.

We operate a service-based business and do not sell products or process product purchases through this website.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

2. Personal Information We Collect

We may collect personal information that you provide to us when making an enquiry or engaging with our business.

This information may include:

·       Your name and contact details, including email address and phone number.

·       Your business name, company or organisation.

·       Your job title or professional role.

·       Details about your project, site location or concrete requirements.

·       Information provided when requesting a quotation or discussing potential works.

·       Any other information you choose to provide through our website, email or other communication channels.

Where relevant to a project, we may also collect business-related information, site details, plans, specifications, photographs or documents supplied to us.

We may collect certain technical information about your visit to our website through website tracking and analytics tools, as described in Section 5.

We aim to collect only information reasonably necessary for our business operations and the services we provide.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

·       Complete and submit our website contact form.

·       Request information or a quotation for commercial concrete works.

·       Contact us by telephone or email.

·       Discuss a potential or existing project with our team.

·       Provide project documents, specifications, plans or site information.

We may also receive business contact information from a company representative, referral partner or other person involved in a project, where appropriate and lawful.

If you do not provide information required to assess or respond to your enquiry, we may be unable to provide a quotation or determine whether we can undertake the proposed work.

4. How We Use Personal Information

We may use personal information to:

·       Respond to enquiries and requests for quotations.

·       Assess potential commercial concrete projects and site requirements.

·       Prepare estimates, proposals and quotations.

·       Communicate with clients, prospective clients, contractors and other project stakeholders.

·       Manage client relationships and administer projects.

·       Coordinate site visits, scheduling and project-related communications.

·       Maintain business, financial and project records.

·       Meet legal, regulatory, insurance and contractual obligations.

·       Understand website usage and improve our website's functionality and performance.

We will not use or disclose personal information for unrelated purposes unless permitted or required by law, or otherwise authorised.

5. Website Tracking and Analytics

We use website tracking and analytics tools to understand how visitors use our website and to improve its usability, functionality and performance.

Depending on the tools implemented, information collected may include:

·       Pages visited and general browsing activity.

·       Time spent on pages.

·       The website or source that referred you to our website.

·       Browser type, device information and operating system.

·       Approximate geographic location, such as country or region.

·       Technical information, such as an IP address, where collected.

·       Website performance information, including loading issues and errors.

We use this information for website usage analysis, performance monitoring, troubleshooting and website improvement purposes only.

We do not use website tracking for targeted advertising or sell personal information.

Our tracking tools may use cookies or similar technologies, depending on the services implemented on our website. The information collected and the applicable settings will depend on the tools we use.

Where required by applicable law, we will provide appropriate information and obtain consent for the use of tracking technologies.

6. Disclosure of Personal Information

We do not sell, rent or trade personal information.

We may disclose personal information to third-party service providers where reasonably necessary to operate our business or provide our services. These may include:

·       Website hosting and maintenance providers.

·       Website analytics and performance monitoring providers.

·       Email and communication platforms.

·       Customer relationship management systems.

·       IT support and data storage providers.

·       Accountants, legal advisers, insurers and other professional advisers.

·       Contractors, consultants or project partners where relevant to a project and appropriately authorised.

We may also disclose information where required or authorised by law, a court order or a regulatory authority.

We take reasonable steps to ensure that personal information is handled appropriately by service providers, where applicable.

7. Overseas Disclosure

Some of our third-party service providers may store or process information outside Australia.

Where this occurs, personal information may be accessible to overseas recipients in connection with the services they provide.

We will take reasonable steps to understand our providers' information-handling practices and comply with any applicable legal obligations relating to overseas disclosures.

Where required and practicable, we will identify relevant overseas locations in accordance with applicable privacy requirements.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include access controls, password protection, secure systems and appropriate data management practices.

Information may be stored electronically through our business systems and third-party service providers, or in physical business records where necessary.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects, maintaining business records and meeting applicable legal, financial, insurance or contractual obligations.

Website analytics information may be retained in accordance with the settings and retention policies of the relevant analytics provider.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless retention is required or permitted by law.

10. Accessing and Correcting Personal Information

You may request access to personal information we hold about you and request corrections if that information is inaccurate, incomplete, out of date or misleading.

To make a request, please contact us using the details in Section 13.

We may need to verify your identity before responding. Requests will be handled in accordance with applicable privacy laws.

11. Privacy Complaints

If you have a concern about how we collect, use, store or disclose personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable timeframe.

If the Privacy Act 1988 (Cth) applies to our handling of your information and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies before providing personal information.

13. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact us here.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers or applicable legal requirements.